Thank you for using our software, and welcome to the support page where you can search the technical support knowledge base.

If you meet with any problem in using the software, the following FAQs we provide may bring you the answers to common problems. And the FAQ is the most convenient resort for solution.

If the problem has not been contained here, you are welcome to contact us. Please contact us at: .


When can I get my money back?
It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

What if I have paid for the program, but still not received the serial number?
Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please Contact Us at We guarantee an answer within one business day at the very most!

Is it allowable to use the serial number on two computers?
Please note that one SN could be only used on one computer at the same time. If you want to use it on the second computer, I'm afraid that you should buy a new SN or uninstall the program from the current computer then install it on a new PC and activate it using your SN.

What if I lost the serial number?
If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to We will send you the serial number within 1 business day after receiving your request email.

Why to buy?
You can free download Video2Webcam and try it. However, the trial version has some limitations. Please buy it to get a no limitation version.

How to order?
Secure Online Ordering - Recommended
Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

How do I know my order is secure?
We understand your concern for having your personal information secure. All Payments are processed through PayPals secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.

When can I get my Serial Number?
You will get your Serial Number immediately after your payment.

Do I need to pay for updates?
NO. Your SN takes you the bonus of freely download the latest software version for good.

Do you have a refund policy?
If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.

Note: Want a FREE LICENSE of Video2Webcam? If you are a webmaster, blogger or Internet columnist, write 1 review of Video2Webcam now on your own website, blog space or column, you'll qualify for a Free License. Whereas if you are not,add that number to 10, you can earn yourself this bonus for free too. Learn More >>



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